Developer | General Secretariat for Criminal Justice Policy |
Operator | General Secretariat for Criminal Justice Policy |
Budget | € 2,417,000.00 excluding VAT |
The subject of the contract is the provision of maintenance services and the provision of upgrading and extension services – modernization of subsystems and utilization of the information system: Electronic Services of Detention Centers”
In particular, this project concerns:
a) the maintenance of the existing infrastructure and applications of the Integrated Information System as well as the support of the users of the Detention Centers, throughout the duration of the Contract, more specifically:
- At the application level, the following shall be included:
- Restoration of bugs
- Detection of causes of failures / malfunctions and restoration.
- Ensure proper operation of all customization interfaces with third-party systems and
- Delivery of copies of all changes or reissues or modifications of application manuals.
In terms of infrastructure, the following are included:
- Maintenance / support 24X7 of the Central and Backup Infrastructure equipment and until the transition of the Integrated Information System to GCloud.
- Coverage of the regional equipment of the stores during working days and hours from Monday to Friday outside holidays and public holidays.
- Immediate response by telephone communication and commencement of remote work.
- In case the problem is not solved and a visit is required on the spot, this will be the next working day for Athens and Thessaloniki and within 48 hours for the other detention centers.
- Calls will be received by email.
b) the upgrading and expansion – modernization of subsystems and utilization of the existing information system, more specifically:
- Analysis of requirements taking into account the operational and functional model, as well as the operating environment (infrastructure and applications) of the existing system:
- Reflection, in particular, of the current situation of the project
- Finalization of the operational, functional and technical requirements of the project
- To prioritize the requirements based on time-operational imperatives and the degree of feasibility of their implementation and operational exploitation
- To propose a transition plan in the reformed environment (applications and operation) minimizing the time required for this transition
- Development of additional subsystems / applications
- Upgrading / modernizing existing subsystems / applications
- Data migration if required within the project
- Position of new implementations to be offered in the project in Test – Pilot operation
- Configuration of the new production environment of the project in the infrastructures of the Government Computing Cloud (GCloud) of the GGPSDD
- Integrated Information System transition into the new operating environment