What is the object of the project?
The object of the project is to create a digital platform for automated Q&A, in order to assist communication for citizens for the years 2025 and 2026 regarding the needs of the action entitled “Support measures for young people aged eighteen (18) and nineteen (19)” (“Youth Pass”)”. More specifically, the contractor will create a software system of automated Q&As (unlimited number and always according to the needs and suggestions of the Contracting Authority), which will consist of a digital dialogue programme, will be based on Machine Learning statistical models, will support modern algorithms of Machine Learning, as well as of Natural Language Processing. Furthermore, through a suitable management environment, the manager will be able to extract chatbot usage statistics via a GUI.
Chatbots are creating yet another communication channel between citizens and institutions, in addition to existing traditional channels such as call centres, automated voice portals, websites, ticketing systems, etc. Their main advantage is that they can be quite intelligent, they simulate human conversation, they are already ‘installed’ on user mobile phones as they run on top of existing written communication software, such as Facebook, Messenger, they are able to remember data, options and preferences and they will be able to perform monetary transactions in the future. All this is done using a single environment in a natural language, which already exists in user mobile phones. Chatbots can function as an alternative means for the provision of services to citizens and anyone interacting with an Organisation in general.
