Day: 13/07/2026
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The next step for the Digital State: Unified CRM changes the way citizens and businesses receive services
The transition from the digitisation of individual services to a unified, personalised model of serving citizens and businesses was highlighted during the “The Next Step for the Digital State: CRM as a pillar of a unified and personalised service experience”, held in Thessaloniki by the Secretariat-General for Information Systems and Digital Governance of the Ministry…
