Developer | Ministry of Digital Governance |
Operator | Ministry of Digital Governance |
Contracting Authority | Information Society Technologies SA |
Project budget | € 108,098,709.68 (excluding VAT) |
What is the object of the project?
The object of the project is “Design, Implementation, positioning and support of the Production Operation of the Single Digital Infrastructure for Customer Relationship Management (Citizens and Businesses)”, under which all necessary information and technological mechanisms will be developed and the required services will be provided.
In particular, the following shall be included:
- Unification and Interoperability Services through the adoption of modern software design and development methodologies (such as for example microservices, message brokers, API Management Services, Workflow Management Services for unbundled communication between systems / services), as well as modern management, distribution and software upgrade mechanisms and services (CI/CD, DevOps, etc.).
- A support mechanism for access, registration, management and provision of services, which constitutes a single environment of horizontal services that will allow a) the standardization of the user experience and technical systems of digital services, b) the assurance of quality operation and services and c) the achievement of fast, massive development and management of a multitude of services by different bodies through the use of a single technical architecture and interoperability.
- A system for managing citizens’ consent to access electronic services. • Horizontal Services, relating to reusable functions that should be available and used by all services to the Citizen and businesses, such as a service desk.
• Analytical information services, through which the information wealth of the platform is utilized, both for the provision of reporting & monitoring, and for the use for predictive analytics, machine learning and other modern techniques. - Mechanism for the management of relations with the employees, which collects and manages all the data of the employees and orchestrates the execution of the operational procedures, regardless of which service they are initiated.
- A system for managing citizens’ consent to access electronic services.
- Horizontal Services, relating to reusable functions that should be available and used by all services to the Citizen and businesses, such as a service desk.
- Analytical information services, through which the information wealth of the platform is utilized, both for the provision of reporting & monitoring, and for the use for predictive analytics, machine learning and other modern techniques.
- Service / Contact Center services, through which citizens and businesses are served using traditional, such as call centers and modern channels, such as Web Forms, Messaging Apps.
- Services of de-implementation of physical presence by extending the existing myKEPLive infrastructure and completing it with a physical appointment system.
- Public service implementation services through the digital platform.
- Interconnection services of the “Single digital infrastructure for the service of citizens and businesses” with other systems, such as the authentication systems of citizens, the authentication systems of Public Servants and the Central Electronic Document Distribution System.