The object of the project consists in providing services throughout the duration of the \u2018Tourism for All\u2019 action, with the aim of providing Help Desk services to beneficiaries at 2 levels:<\/p>\n
(a)<\/strong> Level 1 Help Desk; and The object of this Project includes services for a specific period of time aiming to:<\/p>\n The Level 1 Help Desk will have to meet specific standards and follow specific procedures, and it must at least:<\/p>\n \u27a2 meet the specifications of a professional call centre with physical agents, be able to support inbound and outbound communications, enable the recording and monitoring of individual cases that will need to be forwarded to the Programme\u2019s bodies, utilise both electronic channels and telephone communication,<\/p>\n \u27a2 respond to the beneficiaries\u2019 requests for support in a timely manner based on the severity of each request;<\/p>\n provide full details regarding the volume of communications, cases and the respective response times, and be able to send, on a periodic basis, standard reports that will contain agreed information\/KPIs. Call for an Electronic Open Tender, below a certain threshold, for the Project \u201cHelp Desk Services for the \u2018Tourism for All 2024\u2019 Programme\u201d \u2013 \u2018Information Society\u2019 72 \u2013 86 \u2013 Operate a Level 2 Back-Office. This pertains to the operation of a Back Office, staffed with personnel that has full knowledge of the subject and the procedures, and who will be able to meet the needs of all interested parties. Following are some of the tasks to be included in this context:<\/p>\n \u27a2 support for questions and issues from the help desk (escalation);<\/p>\n \u27a2 support for questions and issues from the help desk (escalation); \u2013 prepare an Implementation Plan, containing at least information on the staffing and operation of the Help Desk and Back Office, the time period for the provision of related services, the methodology and organisational details about the Level 1 Help Desk and Level 2 Back Office, as well as their internal communication procedures.<\/p>\n","protected":false},"excerpt":{"rendered":" The object of the project consists in providing services throughout the duration of the \u2018Tourism for All\u2019 action<\/p>\n","protected":false},"featured_media":15231,"template":"","meta":{"_acf_changed":false,"footnotes":""},"eidos-diadikasias":[338],"eidos-ergou":[],"pt_tags":[],"kyrios-tou-ergoy":[102],"funding_sources":[305],"sectors":[108],"class_list":["post-10984","erga","type-erga","status-publish","has-post-thumbnail","hentry","eidos-diadikasias-open-electronic-tender","kyrios-tou-ergoy-ministry-of-tourism","funding_sources-national-development-programme-through-the-special-emergency-response-programme-and-specifically-by-transferring-funds-from-the-tourism-for-all-2022-2025-project","sectors-ministry-of-tourism"],"acf":{"old_url":"%cf%85%cf%80%ce%b7%cf%81%ce%b5%cf%83%ce%af%ce%b5%cf%82-%ce%b3%cf%81%ce%b1%cf%86%ce%b5%ce%af%ce%bf%cf%85-%cf%85%cf%80%ce%bf%cf%83%cf%84%ce%ae%cf%81%ce%b9%ce%be%ce%b7%cf%82-%ce%b4%ce%b9%ce%ba%ce%b1%ce%b9%ce%bf%cf%8d%cf%87%cf%89%ce%bd-help-desk-%ce%b3%ce%b9%ce%b1-%cf%84%ce%bf-%cf%80%cf%81%cf%8c%ce%b3%cf%81%ce%b1%ce%bc%ce%bc%ce%b1-%cf%84%ce%bf%cf%85%cf%81%ce%b9%cf%83%ce%bc%cf%8c%cf%82-%ce%b3%ce%b9%ce%b1-%cf%8c%ce%bb%ce%bf%cf%85%cf%82-2024","budget":"\u20ac212,900.00 (exclusive of VAT)","deadline":"20240220","files_diagonismon":[{"document_diagonismos_url":2984}],"relevant_diavoulefsi":"","relevant_announcements":[6035,6050]},"yoast_head":"\n
\n(b)<\/strong> Level 2 Back Office, as well as preparing an Implementation Plan for the provision of the above services.<\/p>\n\n